Support
Help when you need it.
Most answers are below. If you're still stuck, reach the team directly — we respond within one business day.
Frequently asked
Is Ladenstax really free?
Yes — it's free for the duration of the public beta, on macOS, Windows, and Linux. No account or credit card is needed to start.
Where is my store data stored?
Locally, on your machine. Ladenstax connects to Shopify directly; your catalog data never passes through our servers.
Can I undo an import?
Yes. Preview any change with a dry run before it touches your store, and roll back the last import with one click.
Which objects can I move?
Products, variants, collections, and translations — handled as real Shopify objects, in either direction, to and from CSV or Excel.
Still need a hand?
Email support@ladenstax.app with a description of what you're trying to do and, if it's a bug, the steps to reproduce it. Prefer to talk options first? Contact us.